This website is operated by ZENSATIONAL. Throughout the site, the terms “we”, “us” and “our” refer to ZENSATIONAL. By visiting our website, viewing our products, contacting us through WhatsApp or Instagram, or using any part of this website, you agree to be bound by these Terms of Service.
ZENSATIONAL provides information about automotive spare parts, accessories, lighting products, performance upgrades, interior accessories, exterior accessories, 4x4 accessories, merchandise and related automotive products. Our website is mainly used for product showcase and enquiry purposes.
By using this website, you confirm that you are legally eligible to use online services in your location. You may not use our website, products, images, content or services for any illegal or unauthorized purpose.
You must not transmit viruses, harmful code, spam, or any destructive material through our website, contact forms, email, WhatsApp or Instagram communication.
We reserve the right to refuse service to anyone for any reason at any time. Product availability, pricing, offers and details may change without prior notice.
You agree not to copy, reproduce, duplicate, sell, resell or exploit any portion of this website, product images, branding, logo, content or services without written permission from ZENSATIONAL.
We try our best to display product details, images, colors, specifications and descriptions as accurately as possible. However, actual product appearance may slightly vary due to lighting, photography, screen display, model compatibility or supplier updates.
Customers are responsible for confirming product compatibility with their vehicle before purchase. If required, our team may ask for vehicle model, year, variant or reference images before confirming availability.
Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any product or service at any time.
All products shown on this website may not always be immediately available. Stock availability will be confirmed through WhatsApp, Instagram, phone or direct communication.
This website does not function as a direct ecommerce checkout store. Product enquiries and purchase discussions are mainly handled through Instagram, WhatsApp or direct communication.
An order is considered confirmed only after product availability, price, payment method, delivery details and customer confirmation are completed through official communication channels.
Customers must provide accurate name, phone number, address and other required details for order processing and delivery. ZENSATIONAL is not responsible for delays caused by incorrect or incomplete customer information.
Payment terms, advance payments, delivery charges, shipping methods and confirmation details will be communicated before order completion.
Delivery timelines may vary depending on product availability, location, courier service and external conditions. Any estimated delivery time shared by us is approximate and may be subject to delay.
ZENSATIONAL is not responsible for delays caused by courier partners, natural events, strikes, transport issues, incorrect address details or circumstances beyond our control.
Return, refund or exchange eligibility depends on the product type, condition, supplier policy and issue reported by the customer. Products damaged due to installation errors, misuse, modification or incorrect vehicle compatibility may not be eligible for return.
Customers must report any damage, wrong item or missing item immediately after receiving the product, along with clear photos and videos as proof.
Our website may contain links to Instagram, WhatsApp, external platforms or third-party websites. We are not responsible for the content, policies, services or practices of third-party platforms.
Customer information shared with us through this website, WhatsApp, Instagram, email or phone may be used to respond to enquiries, process orders, arrange delivery and provide customer support.
We do not intentionally sell customer personal information to third parties. However, necessary information may be shared with delivery partners or service providers for order processing.
Occasionally, there may be information on our website that contains typographical errors, inaccuracies or omissions related to product descriptions, pricing, availability or offers. We reserve the right to correct any errors and update information at any time.
You are prohibited from using this website for unlawful purposes, spreading malware, collecting user information, copying our content, misusing our images, interfering with website security, or using the website in any way that may harm ZENSATIONAL or its customers.
ZENSATIONAL shall not be liable for any direct, indirect, incidental or consequential damages resulting from the use of this website, product information, product installation, third-party services, delivery delays or customer misuse of products.
We reserve the right to update, change or replace any part of these Terms of Service at any time. Continued use of this website after changes are posted means you accept the updated terms.
These Terms of Service shall be governed by and interpreted according to the laws of India.