Privacy Policy

Last updated: June 03, 2026

This Privacy Policy describes how ZENSATIONAL collects, uses, and protects your personal information when you visit our website, view our products, contact us through WhatsApp or Instagram, or communicate with us regarding automotive spare parts, accessories, performance upgrades, lighting products, interior accessories, exterior accessories, 4x4 accessories and merchandise.

By using this website, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website or services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, legal requirements or customer communication methods. Any changes will be posted on this page.

How We Collect and Use Your Personal Information

To provide our services, respond to enquiries, confirm product availability and process orders, we may collect personal information from you directly or through communication platforms such as WhatsApp, Instagram, phone or email.

What Personal Information We Collect

The type of personal information we collect depends on how you interact with ZENSATIONAL.

Information We Collect Directly from You

• Contact details including your name, phone number, email address and location.
• Order information including product enquiry details, vehicle model, delivery address and payment confirmation details.
• Customer support information including messages, images, videos or details you share with us through WhatsApp, Instagram, email or phone.
• Vehicle information such as brand, model, variant, year or reference images, when required to confirm product compatibility.

Information We Collect About Your Usage

We may collect basic website usage information such as pages visited, browser type, device type and general interaction with our website. This helps us improve website performance and customer experience.

Information We Obtain from Third Parties

We may receive information from third-party platforms and service providers such as Instagram, WhatsApp, courier partners, payment providers or website hosting services when required to provide our services.

How We Use Your Personal Information

• Providing products and services. We use your information to respond to enquiries, confirm product availability, process orders, arrange delivery and provide customer support.
• Communication. We may contact you through WhatsApp, Instagram, phone or email regarding your enquiries, orders, updates or support requests.
• Marketing and promotions. With your interaction or consent, we may use your contact details to share product updates, new arrivals, offers or automotive accessories information.
• Security and fraud prevention. We may use information to detect suspicious activity, prevent misuse and protect our business and customers.
• Service improvement. We may use customer feedback and website usage information to improve our products, services and website experience.

Sharing Your Personal Information

We do not sell your personal information. However, we may share necessary information with trusted service providers such as courier companies, payment partners, website hosting providers or customer support tools for order processing and service delivery.

Third-Party Websites and Links

Our website may include links to Instagram, WhatsApp or other third-party platforms. We are not responsible for the privacy practices, content or policies of those third-party websites or applications.

Data Retention

We may retain your information for as long as necessary to respond to enquiries, complete orders, provide support, maintain business records or comply with legal requirements.

Your Rights

You may contact us to request correction, update or deletion of your personal information, subject to applicable legal and business record requirements.

Children's Privacy

Our website and services are not intended for children. We do not knowingly collect personal information from children.

Security

We take reasonable steps to protect customer information. However, no online transmission, messaging platform or electronic storage system is completely secure, and we cannot guarantee absolute security.